Honey, who shrunk my share?

Reading Time: 3 minutesLarge, mature, category leader brands lose share like an iceberg melts. This happens because consumers move forward, while brands regress.

Sampling unlocks willingness to buy

Reading Time: 3 minutesMy hair mascara story: sampling, even forced trials break consumer resistance which over time converts to more usage, even loyalty

As a rule, Indians bend the rules

Reading Time: 3 minutesKirana stores used Jugaad to build categories in India. As we organise retail more and more, who’s bending the rules now?

Brand managers are not set up for success

Reading Time: 5 minutesYoung brand managers are thrown into the deep end. MBA education is too theoretical and managers don’t have time to teach. That’s why they need mental models.

It’s not just about the money

Reading Time: 6 minutesIt’s about fuzzy costs, and goodness. Stories, empathy, and self awareness hold the keys that unlock the mystery of fuzziness